Direct RayVin City orders
Use the return request form below with your Square payment confirmation number. We will review the request and, once it is confirmed, email the return address and instructions privately to the address you provide. For a statutory cancellation, we will acknowledge your notice and send the same practical return information. Do not send the charger until you receive those instructions, and do not enter card numbers, passwords or other unnecessary sensitive information.
You can instead email enquiry@rcity.uk. If you are exercising a statutory cancellation right, any clear statement that you are cancelling is sufficient; this online form is not compulsory.
Direct, secure request
Request a return
Complete the details we need to find your purchase and route your request. Explanatory details are optional, including for a statutory cancellation.
eBay orders
Open the order in the eBay account used to buy the product and choose the available help, return or refund option. This keeps the request connected to the marketplace payment and delivery record. You may also use the form above or email us with the eBay order reference, but eBay may require you to complete its own return process.
30-day returns for direct orders
Tell us within 30 calendar days after delivery if you want to return a direct-order product. After reviewing and confirming the request, we will send the operational return address and packing instructions privately by email. The operational return address is not published on this website. Do not send goods to our registered office unless our return instructions specifically tell you to use that address. The return receives a full refund of the amount paid for the returned product to the original payment method.
The category helps us route the return. Where the UK statutory right to cancel applies, the cancellation period starts when the contract is made and ends 14 days after the day on which you, or a person you nominate other than the carrier, receives the goods. Select Statutory cancellation / no reason required
; you do not have to provide any further reason. After cancelling, you normally have another 14 days to send the goods back.
For a voluntary change-of-mind or other non-fault return, you pay the return postage. If the product is faulty or we sent the wrong product, we will provide a suitable return method or reimburse a reasonable return cost; contact us before paying for return postage.
Refund timing and delivery costs
For a valid statutory cancellation, we refund the product price and the cost of our least expensive standard delivery option. If you chose a more expensive delivery option, the additional premium delivery cost is not refundable. We make the refund without undue delay and no later than 14 days after we receive the goods back or, if earlier, after you provide evidence that you sent them back.
Refunds are made to the original payment method unless you expressly agree otherwise, and we do not charge a refund fee. We may reduce a statutory cancellation refund only where the law permits, including for a loss in value caused by handling beyond what is necessary to establish the goods' nature, characteristics and functioning.
Faulty or incorrect goods
Goods sold to UK consumers must be as described, of satisfactory quality and fit for their stated purpose. If your charger appears faulty, damaged or materially different from the product ordered, stop using it and contact us for a direct order or the seller through the relevant marketplace. Your statutory remedies for faulty or incorrect goods are separate from, and are not limited by, our voluntary 30-day return policy.
If the product becomes unusually hot, smells burnt, has visible damage or has been exposed to liquid, disconnect it safely and do not continue using it.
For an official overview, see GOV.UK guidance on returns and refunds.
Warranty information
Any voluntary warranty offered will be stated at checkout, in the relevant marketplace listing or in documentation supplied with the order. We do not state a separate voluntary warranty period on this website.
Any voluntary warranty is in addition to your legal rights and does not replace or reduce them.
Before contacting support
- Try a known-compatible USB-C cable and device.
- For up to 65W, connect one compatible device to USB-C1 or USB-C2 using a suitable cable.
- Disconnect other devices because output is shared when several ports are used.
- Check that the socket, plug and cable show no visible damage.
User guide
Read the RayVin City 65W GaN Charger user guide for setup, safety information, charging profiles, power sharing, care and troubleshooting.
Contact
Use the return request form or email enquiry@rcity.uk. We will use the information you send in accordance with our Privacy notice.