Who we are
RayVin City is the trading name used for this website. The website address is rcity.uk. For privacy questions or requests, email enquiry@rcity.uk.
Information we process
- Email enquiries: your email address, name and any information you choose to include when you contact us.
- Technical records: our hosting provider may process limited request information such as IP address, browser details, requested pages, timestamps and security logs.
- Support information: marketplace, order reference, product issue and any photographs or documents you choose to send.
This website does not provide user accounts or a contact form, and we do not currently use advertising or behavioural analytics on rcity.uk.
Why we use it
We use enquiry and support information to reply to you, provide product support, take steps connected with a possible or completed purchase, keep appropriate business records and meet legal obligations. We use limited technical records to deliver, secure and maintain the website.
Depending on the circumstances, our lawful basis is taking steps at your request before a contract, performing a contract, complying with a legal obligation, or our legitimate interests in answering enquiries, supporting customers and protecting this website.
Who receives information
Netlify hosts this website. IONOS provides domain and email services, and messages sent to our business address are forwarded to and handled through Google email services. These providers may process information for us under their own service terms and data-protection arrangements.
When you follow a link to eBay or TikTok Shop, you leave rcity.uk. That marketplace processes information under its own privacy notice. We may also disclose information where required by law or when reasonably necessary to establish or defend legal rights.
International processing and retention
Some service providers may process information outside the United Kingdom. Where required, the relevant provider is responsible for using an approved safeguard for that transfer.
We keep information only for as long as reasonably necessary for the enquiry or support request, our record-keeping needs, dispute handling and applicable legal obligations. Retention therefore depends on the nature of your contact and whether it relates to a purchase.
Cookies and similar technologies
We do not currently set analytics or advertising cookies on rcity.uk. Essential infrastructure may still process technical request data to deliver and secure the site. eBay and TikTok may use their own cookies after you choose to visit them.
Your rights
Depending on the circumstances, you may have rights to access, correct, erase, restrict or object to the use of your information, and to receive certain information in a portable form. You may also withdraw consent where consent is the basis used.
Contact enquiry@rcity.uk to make a request. You can also complain to the Information Commissioner’s Office.
Changes to this notice
We will update this page when our website, providers or information-handling practices change. The latest revision date appears at the top of the notice.